Customer service is a top priority at HyperVape. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.

Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.

For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.

Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.

Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.

Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.

Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.

Mail your online returns to the following address: We recommend using a carrier service that provides tracking.

• In regards to any arrival country that banned e-cig product, it will always subject to buyers risk. Once parcel has left Malaysia, we are no longer responsible or able to tolerate with any charge back cases.
• There is no refund due to clearance issue such as confiscated by autorithies and rejected by the government of an importer’s country.
• There will be additional charges in order to reship back the orders due to rejected by customs.

Please contact us at phone number +6016-6878828 if have any questions or doubts.